Growth and Retention Performance Manager

Senior Manager, Contact Center Operations

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are transforming our Customer Success function from a cost center to a value driver. We now play a pivotal role in driving retention and monetization, through delivery of exceptional customer experiences that build confidence at every touchpoint. Join the Intuit Customer Success team as Senior Manager, Contact Center Operations and play a vital role in delivering a world class product support experience for customers that use our portfolio of products and deliver optimal outcomes.

We are looking for a Sales Performance Manager to oversee the execution of sales and lead pass programs for Intuit's Global Business Solutions Group (GBSG) Customer Success organization. Reporting to the Sales Leader Growth and Retention, GBSG Customer Success, this position will be responsible for the success of our third party partner sales and lead pass programs. This position will be based in Tucson, Atlanta, San Diego, or Mountain View.

Responsibilities include :

• Sales delivery managing customer success BPO partners to deliver daily / weekly / monthly revenue through direct sales and lead pass results
• Responsible for day-to-day performance management across third party BPO partners through multiple Op Mechs
• Experience delivery partnering with a broad array of cross-functional teams to ideate, test, develop, and scale performance and efficiency improvements to existing sales programs and processes
• Responsible for driving both positive customer experience and revenue growth
• Work with teams to develop agent capability around the internal sales tools to improve revenue growth and participation across expert-assisted experiences
• A deep understanding of data to drive both accuracy and strategic decision-making
• Manage incentive budgets across multiple BPO partner locations and offerings
• Understand and deliver sales insights at the product level to internal partners weekly / monthly

Qualifications include :

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is : Bay Area California : $164,500 - $222,500 Southern California : $159,000 - $215,000 EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.