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Partner Success Manager
Partner Success ManagerMelara Enterprises • Baton Rouge, Louisiana, USA
Partner Success Manager

Partner Success Manager

Melara Enterprises • Baton Rouge, Louisiana, USA
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Melara Enterprises is seeking a proactive strategic and client-focused Partner Success Manager (PSM) to support the success and retention of our digital advertising clients. The PSM plays a pivotal role in delivering an exceptional post-sale experience ensuring flawless onboarding seamless communication and long-term account growth.

In this role you will work closely with our Marketing Consultants to translate client goals into effective digital strategies. You will oversee all post-sale digital workflows lead client onboarding manage multi-channel campaign execution and provide analytics insights that drive continued success. The PSM also acts as a coach and resource for the sales team helping elevate digital marketing expertise across the organization.

If youre organized detail-oriented and confident in both client-facing and internal leadership settings this role gives you the opportunity to directly impact client satisfaction and digital revenue growth.

Key Responsibilities

Client & Campaign Management

  • Understand the full lifecycle of all client digital advertising campaigns from goals and strategy to delivery and analytics.
  • Provide comprehensive post-sale support including Customer Relationship Management (CRM) ticket updates and communication between clients campaign managers and marketing consultants.
  • Assist Marketing Consultants with strategy development following the client needs analysis; participate in sales calls and onboarding meetings.
  • Deliver clear compelling analytics insights using Google Analytics 4 and campaign performance data.
  • Ensure campaign assets are gathered correctly and on schedule; maintain CRM workflows to flag when campaigns require attention.
  • Fully manage digital campaigns and relationships for premium high-investment clients.
  • Gather ongoing client feedback to identify strengths risks and optimization opportunities.
  • Identify and develop case studies showcasing successful campaign outcomes.

Sales Team Support & Training

  • Lead bi-weekly 1 : 1 coaching sessions with each Marketing Consultant to strengthen digital knowledge and performance.
  • Support the development and continuous improvement of Melaras internal digital training program.
  • Assist with sales calls proposal development and strategy communication as needed.

    • Internal Collaboration & Reporting

  • Provide bi-weekly updates to the Digital Operations team regarding proposals pacing and progress toward revenue goals.
  • Collaborate closely with the Digital Ops Coordinator Data Analyst and Content Creator to ensure quality and consistency across client campaigns.
  • Provide weekly performance summaries to the Digital Operations Manager outlining campaign results pacing and recommendations.
  • Maintain clear internal documentation processes and workflows to support team efficiency and transparency.

    • Requirements

  • Minimum of 1 year of experience in digital marketing account management or post-sale client support.
  • Strong communication and coaching skills with the ability to translate complex digital concepts into clear client-friendly language.
  • Highly organized with the ability to manage multiple campaigns simultaneously.
  • Working knowledge of digital ad platforms Google Analytics 4 analytics dashboards CRM / ticketing systems and core advertising terminology.
  • A proactive solutions-oriented mindset and passion for helping clients and sales teams succeed.

    • Pay & Benefits

  • Compensation is based on experience and qualifications.
  • Full-time hybrid schedule
  • Benefits include :

    • Health dental and vision insurance

  • Paid time off and company holidays
  • 401(k) retirement plan with company contribution
  • Professional development opportunities including digital training and certifications
  • Collaborative supportive team environment with opportunities for growth

    • Required Experience :

    Manager

    Key Skills

    Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Partner Manager • Baton Rouge, Louisiana, USA

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