Retirement Services Payroll Relationship Specialist

Payroll Relationship Specialist

The Payroll Relationship Specialist is responsible for the set up and delivery of all aspects of client payroll integration. The ability to understand intricate processing requirements, and deliver a set up strategy which will enable the dataflow between ADP's systems to provide an integrated service platform for our clients. The position requires extensive payroll and retirement services knowledge, as well as the ability to resolve complex service and technical issues.

This position requires a daily balance between client facing and back office set up. The expectation is that the payroll specialist will drive the conversation with the client and internal business partners, with regard to all aspects of the payroll set up required. There are tasks required by both ADP and the client, which require clear and concise direction to ensure accuracy. Failure to be able to process payroll contributions accurately and timely, will lead to potential financial exposure, as well as, compliance related issues with regard to the qualification of the client's retirement plan.

ADP's clients who require support of the Payroll Relationship Specialist, are those who reside on the mid and large market service platforms. These clients generally are the largest ADP relationships bringing more than $5 to $50 million in conversion assets and range from $10,000 to over $100,000 in annual revenue.

The ability to understand and troubleshoot moderate to complex payroll / contribution processing issues and provide timely resolution is essential to being successful in this role.

Essential Duties - Responsibilities

• In-depth knowledge of ADP's multiple payroll platforms and the associated system interface to enable the establishment of the appropriate client coding for payroll / 401k contribution processing. The ability to work effectively in the variation of payroll interfaces is essential.
• Accurate and timely set up of the payroll / 401(k) processing rules to ensure the appropriate deductions occur for the plan, within the compliance and regulatory timing requirements. Limit any potential financial exposure to both, the client and ADP.
• Perform the analysis on the client's payroll platform and develop a strategy for the appropriate set up and employee coding. This includes positioning oneself as the subject matter expert to our client and our internal partners.
• The ability to research complex payroll process issues and develop remediation plans to mitigate any risk to the client and ADP. This includes the ability to perform basic and complex changes to the client's payroll.
• Identify, develop, and drive training based on the needs of our clients and our business. This is especially important when new products or enhancements are launched. The expectation is that our processes continually evolve based on the changes and needs of our business.
• Access and provide payroll file information, for reporting purposes, to the various business partners who support and service our clients.
• Lead and drive special initiatives and team projects, which may include product planning and / or changes to existing or new payroll platform interfaces.
• Collaborate and partner with on-shore and offshore resources to support the needs of the business and our clients.
• This is a client facing role that may require addressing escalations from the client or internal partners.
• Performs other related duties as assigned.

Education - Certification Requirements

Experience