Customer Service Representative

Job Summary:

We are seeking a customer-focused and technically minded professional to join our team as a Technical Customer Support Specialist. In this role, you will be the go-to resource for providing knowledgeable, solution-oriented support to customers across our full range of SignComp product lines, including EconoComp, Standard, Commercial, and Architectural systems.

Key Responsibilities:

• Provide expert technical support and product guidance to customers, helping them understand and effectively utilize SignComp’s framing systems.

• Assist customers in selecting the most suitable framing solutions for their specific project needs, clearly communicating functionality and benefits.

• Troubleshoot and resolve product-related issues, including installation challenges and maintenance concerns, in a professional and timely manner.

• Manage post-shipment inquiries such as product returns, damage claims, and technical assistance, while maintaining a high level of empathy and professionalism.

• Collaborate closely with sales and technical teams to address customer feedback, ensure satisfaction, and improve the customer experience.

• Accurately document all customer interactions, issues, and resolutions within the CRM system for seamless communication and tracking.

• Stay current on product updates, enhancements, and industry trends to offer valuable insights and support to both customers and internal teams.

Qualifications:

• Strong communication and problem-solving skills

• Technical aptitude and ability to learn and explain complex product features

• Experience in customer service or technical support preferred

• Familiarity with CRM systems and data entry

• Team-oriented mindset with a proactive approach to customer care

This role is ideal for someone who thrives on helping others, enjoys solving problems, and takes pride in delivering a top-tier customer experience.

You should be proficient in:

• Customer Service

ID:8SR6Ct