Senior Compliance Manager - Compliance Risk Management

Senior Compliance Manager- Compliance Risk Management

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Senior Compliance Manager- Compliance Risk Management, is responsible for driving certain elements of Nelnet Bank's Compliance Management System. This role oversees the Bank's compliance advisory, compliance training, and complaint management programs. This role reports to and will collaborate closely with the Bank's Chief Compliance Officer and will also work closely with the Bank's Compliance Testing team and other cross-functional teams at the Bank and its affiliates. The Senior Compliance Manager is also responsible for effectively communicating the compliance methodology and results to Nelnet Bank associates, management, regulators, and auditors. The Senior Compliance Manager will play a key role in executing, developing, and maturing the Bank's compliance management system.

Job Responsibilities:

• Performs compliance due diligence and oversight of new products, services and initiatives at the Bank.
• Manages Nelnet Bank's Complaint Management Program, including trending, analysis, issue identification, reporting, and process improvement.
• Develops and continually enhances due diligence tools for new products.
• Manages Nelnet Bank's Compliance Training Program including LMS administration and supplementary training development and delivery.
• Leads Nelnet Bank's marketing compliance reviews to ensure compliance with laws, regulations, policies, procedures, and guidance.
• Advises diverse business units and all levels of management on complex compliance risks and requirements.
• Keeps policies, procedures, and guides that are within primary scope of responsibilities up to date with the Bank's risks, activities, and the changing regulatory landscape.
• Reports on CMS activities and outcomes to appropriate committees.
• Progressively increases personal knowledge of internal control concepts and applies them to enhance the compliance management system.
• Assists with the development and ongoing maintenance of the Bank's strategic partner compliance program.
• Assists the Chief Compliance Officer with FDIC and UDFI compliance exams.
• Communicates opportunities and areas of improvement for compliance and/or operational activities such as enhancements to procedures, processes, training or technology.
• Engages effectively and proactively with Bank partners in deposit and lending programs.
• Assists in various compliance-related duties as needed.

Education:

Bachelor's Degree in related field. Certified Regulatory Compliance Manager (CRCM) certification or a related certification preferred.

Experience:

• 5 or more years in audit, compliance, fair banking, complaints, risk management, or governance related field. Direct involvement with regulatory examinations (CFPB, FDIC, OCC, etc.) preferred.
• Experience working with and overseeing third parties.
• Experience with fair lending laws and regulations.

Competencies Skills/Knowledge/Abilities:

• Extensive knowledge of bank laws and regulations including but not limited to Unfair, Deceptive, or Abusive Acts and Practices (UDAAP); Truth in Lending Act; Truth in Savings Act; Equal Credit Opportunity Act; Fair Credit Reporting Act, Servicemember Civil Relief Act, Military Lending Act, Electronic Fund Transfers Act, Garnishments of Accounts Containing Federal Benefit Payments, and privacy laws.
• In-Depth Knowledge of the three lines of defense risk management framework.
• Ability to work independently on multiple issues concurrently and to exercise independent judgment in establishing priorities
• Data analytics
• Ability to succeed in a fast pace, heavy workload, environment
• Ability to communicate complex concepts
• Excellent oral, written, negotiation and presentation skills.
• Ability to adapt to a highly diversified and changing environment

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.