Change Control & Content Quality Analyst

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Change Control and Content Quality Analyst in Buffalo, NY

Division of Eligibility & Marketplace Integration (DEMI)

Bureau of Quality Management and Change Control

50% Remote 50% Onsite

Duties:

Under the direct supervision of the Bureau Director, the Change Control and Quality Assurance Data Manager will provide key management support in the Bureau's Buffalo location, and will help execute the Bureau's change management and quality assurance objectives geared toward ensuring quality customer service at the NY State of Health customer service center.

This work includes:

• Guiding, mentoring and coaching staff responsible for change management and quality assurance reviews
• Analyzing compiled quality assurance data to generate contractual reports and identify error trends
• Leading the team responsible for change management efforts designed to ensure Contractor policies, procedures and training materials remain up to date for call center and document processing agents
• Spearheading quality assurance activities designed to evaluate the Contractor's performance, specifically work related to assisting consumers with applying for Medicaid through the new eligibility system
• Serving as Office Manager to handle office logistical needs and ensure staff have adequate resources to work safely, effectively, and efficiently

Basic Qualifications:

• Level 1:
  • 10 years of professional experience
  • 5 years subject matter experience
  • Supervisory experience
• Level 2:
  • 12 years of professional experience
  • 7 years of subject matter expert experience
  • Supervisory experience

Desired Characteristics:

Preferred candidates will have strong management skills and professional experience in quality assurance, reporting and/or procedures development, as well experience with public health insurance programs, such as New York's Medicaid and/or Medicare. Preferred candidates will also have excellent written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as eMedNY and NYSOH Back Office. Supervisory experience is a plus.

Benefits That Support You:

At SSO, we invest in our people-supporting your health, financial security, and growth.

Benefits include:

• Health, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Other Perks

We believe that when you thrive, so does our culture.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.