Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team in Plano, Texas. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving concerns, and maintaining exceptional communication standards. If you thrive in customer-focused environments and excel at multitasking, we encourage you to apply.

Responsibilities :

• Actively listen to customer inquiries and provide effective solutions while asking clarifying questions to address their concerns.
• Direct calls to the appropriate departments, ensuring smooth communication and resolution of issues.
• Collaborate with internal teams to resolve customer grievances and enhance the overall service experience.
• Ensure compliance with company standards, guidelines, and applicable regulations in all customer interactions.
• Communicate potential workflow or service disruptions to leadership to maintain operational efficiency.
• Continuously expand knowledge of company processes and transactions to improve service delivery.
• Assist other departments with customer-related tasks as needed to support organizational goals.
• Handle inbound and outbound calls with attention to detail, providing accurate information and assistance.
• Maintain detailed and accurate records of customer interactions and service outcomes.
• Remain calm and focused in high-pressure situations, concentrating on achieving positive resolutions.
• High school diploma or equivalent is required; a college degree is preferred.
• At least one year of experience in customer service, ideally in a call center environment.
• Proficiency in Microsoft Office / 365 applications and the ability to quickly adapt to proprietary software systems.
• Strong written and verbal communication skills, with the ability to create clear and concise correspondence.
• Demonstrated ability to learn and apply new concepts effectively while avoiding repeated mistakes.
• Capability to read and understand basic instructions, memos, and correspondence.
• Proven ability to remain composed and attentive to details in stressful situations.
• Bilingual proficiency, enabling effective communication with a diverse customer base.