Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by

technology,

to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Associate Patient Care Coordinator

is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Working Hours : A 40-hour work week to include both Saturday and Sunday between the hours of 8 : 00 am to 2 : 00 pm the remaining shifts will be Monday, Thursday and Friday from 8 : 00 am to 6 : 00 pm. Schedule will be determined by supervisor upon hire. (may change due to business needs)

Location

4420 76TH STREET NE, Marysville, WA 98270

Primary Responsibilities :

Greet customers into practice and provide instruction and / or direction as necessary both on the phone and in person

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

Obtain patient signatures for required documents

Upload a valid Government issued state ID of patient and patient insurance cards

Schedule and coordinate all patient appointments as directed

Maintain an organized and clean work area, free of clutter

Prepare all documentation and records with accuracy as directed or necessary for the patient's care

Meet or exceed the performance measures established by the Practice Management Dept.

Follow established policy and procedures related to the position

Participate and contribute to a team-based environment

Maintain a team supportive attendance record

Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

Follow OSHA / WISHA (including usage of PPE) guidelines

Follow HIPAA regulations

Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

Ability to cover other offices as needed

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at :

http : / / uhg.hr / uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of

computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)

1+ years of customer service or healthcare related experience

Ability to work a 40-hour flexible schedule

Saturday and Sunday from 8 : 00 am to 2 : 00 pm

Monday, Thursday, and Friday from 8 : 00 am to 6 : 00 pm

Preferred Qualifications :

1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays and balances due, and maintaining medical records

Experience taking inbound and outbound calls

Knowledge of EPIC / EMR

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED