Technical Customer Support EngineerVirtualVocations • Raleigh, North Carolina, United States

Technical Customer Support Engineer

VirtualVocations • Raleigh, North Carolina, United States

[job_card.variable_hours_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Customer Support Specialist.

Key Responsibilities

Triaging customer issues and debugging problems related to the AI platform

Collaborating with engineering and product teams to enhance platform performance

Applying prompt engineering skills to optimize AI worker performance in logistics workflows

Required Qualifications and Education

Proficiency in Full-Stack technologies : Python, React, TypeScript, and Node.js

Experience with managing APIs and third-party system integrations

Some exposure to infrastructure and cloud deployments

Familiarity with LLM prompting and tuning

Strong debugging skills and ability to identify root causes of issues

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