Food & Beverage Supervisor

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone : happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa
• 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• 2023 TripAdvisor Traveler's Choice Award
• 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

Essential Duties & Responsibilities :

Act as Manager on Duty (MOD) for all F&B outlets including Terras, Lounge, In-Room Dining, Pools, and Seed Café.

Uphold and ensure brand standards for quality, presentation, and guest service across all venues.

Supervise and support F&B team members during service, ensuring smooth operations and effective communication.

Proactively resolve guest concerns or service issues in real-time, ensuring prompt and professional resolution.

Conduct twice-daily pre-shift meetings to communicate updates, expectations, and service priorities.

Monitor and ensure all team members receive and take their scheduled breaks in compliance with labor regulations.

Collaborate with outlet managers to manage ordering, inventory, and par levels to maintain adequate supplies and control costs.

Assist in training and onboarding of new team members to uphold CIVANA’s service culture and operational standards.

Ensure all health, safety, and sanitation standards are followed in compliance with local and brand regulations.

Support overall resort initiatives, cross-departmental cooperation, and a culture of wellness and sustainability.

Qualifications :

Minimum 2 years of supervisory experience in a high-volume or luxury F&B environment.

Strong leadership, communication, and problem-solving skills.

Ability to multitask and maintain composure in a fast-paced environment.

Working knowledge of POS systems and inventory management tools.

Flexibility to work evenings, weekends, and holidays as required.

Commitment to CIVANA’s mission of wellness, sustainability, and exceptional guest care.