Customer Success CoordinatorJames Outdoor • Tuscaloosa, AL, US
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Customer Success Coordinator
James Outdoor • Tuscaloosa, AL, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3–5+ years of customer success experience (OOH advertising or media sales preferred). Strong communication, presentation, and negotiation skills. Self-motivated, organized, and ability to create repeatable / scalable processes Proficiency with email, G Suite, and sales CRM tools. High standard of excellence and pride in your daily routine Expected first-year earnings between $45,000–$55,000+, depending on experience. Paid cell phone and business expenses. Paid vacation and holidays.
Job Description
About James Outdoor
James Outdoor Advertising is an independently owned and rapidly expanding digital billboard company serving both local and national markets. Our mission is simple - help local businesses get noticed through powerful, high-impact digital and traditional advertising. We're continuing to grow and looking for motivate key performers to our team.
The Opportunity
We’re hiring a Customer Success Coordinator will be responsible for back-end client onboarding, ad design, scheduling, invoice management, and drive the customer experience forward. This role is ideal for someone who thrives on serving others while staying focused on meeting customer expectations with a high standard of excellence.
What You’ll Be Doing
- Onboard new clients and set up their campaigns for success
- Schedule and manage ad campaigns across our billboard inventory
- Work with installers and vendors to execute timely installations
- Manage our inventory management system keeping clean records for management and sales team
- Communicate with clients daily via email, phone, and in-person
- Execute client invoicing, renewal reminders, and collections
- Create and share weekly reports to the management team
- Collaborate with our design team on creative requests
- Keep clients happy and resolve issues quickly
What We’re Looking For
Compensation & Perks
Who You Are
You’re a go-getter who takes ownership of your results. You enjoy the freedom of working independently but still value being part of a supportive, growing team. If you love connecting with people, take pride in your work, and want to play a key role in helping our customers succeed — this position is for you.
Location Requirement
Applicants must live within the Tuscaloosa-Birmingham area and willing to commute to our Tuscaloosa office 4-5 times per week.
How to Apply
If you’re ready to join a company that rewards effort & values excellence we’d love to hear from you. Send your resume and cover letter to sales@jamesoutdoor.com
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Customer Coordinator • Tuscaloosa, AL, US
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