Overview
The Special Events team produces creative, turnkey internal and external-facing events, meetings, and conferences across a wide range of scales.
This role supports Event Production, Project Management, and Digital teams for a large-scale, multi-day fan event in . The Content Manager is responsible for content development, tracking, review, approval, and publication across guest-facing communication channels. Key Responsibilities
Content Development & Workflow Management
- Manage content development, tracking, review, and approval for guest communications across email, web, mobile app, and other event-related formats.
- Prepare and manage content trackers and establish workflows in partnership with Editorial, Project Management, Legal, Event Production, and internal stakeholder teams.
- Update templates and workflows as needed and ensure all stakeholders are trained prior to content review and publication milestones.
- Enforce adherence to established processes and tracking across all levels, documenting or implementing changes as needed to maintain consistency.
Intake & Stakeholder Coordination
In partnership with the Project Manager and Event Producer, manage intake of listings from internal business units and external partners.Review submissions for completeness and accuracy and transfer approved information into centralized tracking tools.Ensure listings are routed and reviewed consistently by all stakeholder groups and delivered on deadline for guest communications such as informational emails, event guides, staff guides, mobile app, and website.Manage and facilitate change requests, ensuring full visibility across all stakeholder groups and rerouting content as required.Interface with internal teams and partners to track evolving information and updates.Editorial & Guest Communications Support
As needed, collaborate with Event Production, Marketing, and other partners to reference sample content and draft guest-facing informational copy related to the event.Digital Content & CMS Management
Support Project Management and Digital Production teams during early creative development and UX phases for the event app.Become proficient in the event app’s CMS to prepare and load content.Manage copy documentation and version control for event information published to the event website and app, including (but not limited to) : General event information
Transportation and parking
Accessibility details
Facilitate content reviews and approvals with key stakeholder groups including Legal, Accessibility, Event Production, and Digital teams.Collaborate with website and app producers to ensure timely, accurate updates across platforms.Help manage timelines for updates, content changeovers, and publishing deadlines.Meetings & Communications
Participate in production, planning, and operational meetings as required.Participate in daily wrap-up meetings during load-in and event operations.Communicate progress, risks, and next steps to Event Management.Immediately flag issues that may impact scope, schedule, budget, contracts, or programming.Documentation & Post-Event Deliverables
Collaborate with Digital and Project Management teams to document pre-event, live-event, and post-event states for the website and app.Deliver final editable and locked documentation files for reference.Provide after-action notes and participate in post-event reviews as requested.Basic Qualifications
Bachelor’s degree in Marketing, Business, Theater, English, Communications, or equivalent experience– years of experience in content management, editorial, writing, or app / web content developmentExcellent written and verbal communication skillsStrong proficiency with Microsoft Office (Excel, Word, Outlook)Experience with project management and collaboration tools (, Microsoft , Teams, presentation tools, PDF editors)Strong organizational and multitasking skillsSelf-directed, proactive, and comfortable making decisions in fast-paced environmentsExperience in marketing or creative agency environments preferredFamiliarity with app and web CMS platforms is a plusKnowledge of event production and guest communications is a plusRequired Education
Bachelor’s degree (or equivalent professional experience)Benefits Package Includes :
Comprehensive medical benefitsCompetitive pay(k)Retirement plan…and much more!