Area Operations Manager

JOB TITLE : LC Coach

CLASSIFICATION : Exempt

SUPERVISOR : Director of Operations

MANAGERIALLY RESPONSIBLE FOR : General Managers, Managers, and Team Members

POSITION OVERVIEW (ROLE) :

The Coach is responsible for all wing operations, including but not limited to safety and sanitation, budgeting / forecasting, business development, and financial performance.  The Coach will take responsibility for setting the expectation for all managers and team members to work as a team to maximize productivity and always achieve standards.  The Coach ensures that all restaurants in the assigned zone are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

ESSENTIAL JOB FUNCTIONS : (JTA)

1. People Development

• Owns the culture of assigned zone
• Support staffing and bench strength – Build a winning team
• Formulate and execute succession plan based on determined needs
• Support development plans for managers for personal and professional growth
• Advise and consult GMs on staffing and hiring

2. Owns Business Development & FP

3. Ensures SOPs are followed

4. Facility Management

ACCOUNTABILITIES :

RESPONSIBILITIES :

Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the Director of Operations or Upper Management, responsibilities include completing restaurant visits, budgeting / forecasting, interviewing applicants, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS / REQUIREMENTS :

JOB SPECIFICATIONS :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, fax machines, copiers and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, weekends and / or holidays.

DISCLAIMER :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.