Call Center Quality Assurance Specialist

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple : deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You'll Love Working with us :

🚀 Rapid career advancement           💼 Competitive compensation package

🤝 Positive, team-oriented environment  🏥 Work with cutting-ed technology

🌟 Make a real impact on patients’ lives  📈 Join a fast-growing, mission-driven company

Position Summary :

As a QA Specialist you will be part of the Call Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

Position Details :

• Location : Northbrook, IL
• Schedule : Full-time, Monday through Friday, eight-hour shifts from 6 : 30 AM – 7 : 00 PM (flexibility required)
• Bilingual Required : (English & Spanish)
• Compensation : $23-$25hr based on experience and qualifications.

Responsibilities :

Requirements

Benefits