Store Manager 911

Store Manager

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. This role supports all day-to-day operations, particularly during shifts when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance.

The Store Manager reports directly to the General Manager (GM).

Key Responsibilities Include, But Are Not Limited To :

• Leadership and Culture
• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in the selection, development, and retention of outstanding team members.
• Lead all GM responsibilities during their absence to ensure seamless operations.
• Customer Service & Employee Satisfaction
• Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
• Operations
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed.
• Sales
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Administrative
• Uphold company policies and enforce safety protocols.
• Assist the GM in performing payroll tasks, including reviewing and approving hours for all employees.

Availability

Qualifications : Education

Experience

Skills & Abilities

Physical Requirements

Benefits :

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! #INDNew