A company is looking for a Major Incident Manager (Remote).
Key Responsibilities
Lead and coordinate the response to major IT incidents, involving relevant technical teams and stakeholders
Maintain clear communication with internal teams and external parties throughout the incident lifecycle
Drive continuous improvement initiatives for incident management processes and document all actions taken during incidents
Required Qualifications
Strong understanding of monitoring and observation tools, cloud services, and IT infrastructure
Proven ability to lead cross-functional teams in high-stress environments
Experience with incident management frameworks and compliance with industry best practices
Familiarity with observability tools and skill at interpreting data from those tools
Ability to prioritize tasks and manage multiple incidents simultaneously
Major Incident Manager • Decatur, Georgia, United States
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