Regional Director of Operations

Job Description

Job Description

Transforming the lives of those affected by severe mental illness

At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation's top academic medical centers we've pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients' well-being, we help them not just survive, but truly thrive.

Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.

The Team :

At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient's lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.

The Opportunity :

We are growing our presence on the East Coast and are looking to hire Regional Operations Director to lead the people, programs and systems that fuel our success on the East Coast. Reporting to the COO, the Director is accountable for building and supporting the Amae Health Model across New York, North Carolina and future EST markets, meeting and exceeding key operational deliverables, acting as a steward to our resources and modeling the Amae way to our teams.

What you will work on :

Care Delivery : Foster an environment of excellence in care delivery through modeling, teaching and reinforcing the behaviors that elevate how we engage with our patients and define service delivery as an organization.

Clinical Partnership : Work closely with clinical leadership to deliver high quality care for complex patients, ensuring our members unique needs are met with empathy and expertise.

Strategic Planning & Execution : In partnership with clinical and operational stakeholders, devise and implement strategic initiatives to elevate quality of care, member outcomes, and cost-efficiency. Your vision will guide the continuous evolution of our service delivery.

P&L Management : Work closely with growth, finance, and clinical leaders to foster a healthy business, including driving revenue, managing costs, and ultimately directing strategy to drive healthy care margins.

About You :

You are a healthcare innovator who thrives in high-growth environments and can lead through change. You know what "good" looks like, what makes the business tick, and take pride in developing teams that provide care that exceeds expectations. You're results-oriented, have experience defining and developing playbooks to support your teams in achieving organizational goals and are adept at navigating the ambiguity that comes with an early stage startup. High EQ and low ego, you are equally at ease leading or doing, and enjoy working with a team that does the same. If you have a growth mindset, and are excited by the opportunity to build ground-up systems that support an innovative care model, we would love to hear from you!

What you'll have :

• Based in New York City with knowledge of local healthcare ecosystem, expertise in behavioral health / SMI care is preferred but not required
• 5+ years of leadership experience in a multi-site innovative healthcare delivery environment, 2+ years managing managers of patient facing teams across multiple locations
• P&L management experience required within a PE or VC backed organization
• Expertise in leading high growth organizations + scaling business; launching new sites, expanding patient volume, building infrastructure, teams and systems
• Experience with commercial payor models and an understanding of related revenue drivers
• Skilled at stakeholder management, with experience navigating relationships with internal stakeholders (physicians, clinicians and non-clinical teams) and external stakeholders (referral partners, joint ventures, payors, etc.)
• Experience launching and supporting new technologies
• MBA, MHA, or related graduate degree preferred

This is a full-time role based in New York City and anchored to our UES and Brooklyn clinics a well as our corporate HQ at Union Square. Travel to the SF Bay Area and North Carolina along with other existing and future Amae Health clinic locations is anticipated.

What we provide :

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $162,000 to $219,000 per year based on a full-time schedule and the compensation package will include equity. Actual compensation packages are based on several factors that are unique to each candidate's experience and professional leveling and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

More About Amae :

'Amae', pronounced ' Ah-mai' , is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building.

We're a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model's success is predicated upon achieving outcomes for our patients, not on the volume of services provided.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.