KYC / Onboarding Team Lead

Kyc / Onboarding Team Lead

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip's digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune's Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.

The KYC / Onboarding Team Lead is responsible for overseeing the end-to-end customer onboarding and identity verification function for CoinFlip's products and services, including kiosks and Order Desk. This role ensures that all Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are executed in compliance with applicable laws, regulations, and internal policies while maintaining a positive and efficient customer experience. The candidate will protect CoinFlip from financial crime risks while supporting its growth strategy through streamlined customer onboarding. The Team Lead manages and develops a team of onboarding specialists, provides guidance on complex and high-risk cases, and serves as the escalation point for operational and compliance-related issues. The position requires close collaboration with Compliance, Legal, Product / Development, Customer Support, and Account Manager teams to align onboarding procedures with organizational objectives and regulatory requirements. Additionally, the Team Lead is accountable for operational performance metrics, continuous process improvements, and the effective use of KYC technologies and vendor solutions.

Responsibilities :

• Ensure all onboarding processes meet AML and KYC regulatory requirements
• Manage and lead KYC / CDD / EDD operations, including executing processes in accordance with CoinFlip's policies and overseeing the KYC control environment
• Lead KYC / Onboarding team
• Allocate KYC / Onboarding team workload effectively, monitor performance, and provide regular feedback
• Produce regular reports to management on KYC metrics
• Work closely with Customer Experience and Account Managers to resolve onboarding-related customer matters timely
• Partner with other departments to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Establish, communicate, and execute processes for on-boarding and maintaining customers as aligned with CoinFlip's AML policies and procedures
• Perform KYC tasks, including monitoring high-risk customers and implementing EDD
• Review and approve EDD cases
• Protects CoinFlip from financial crime risks while supporting
• Work with Chief Compliance Officer and Head of AML on KYC / CDD / EDD matters
• Other duties as assigned

Requirements :

Experience and Knowledge :

Skill Sets :

Preferred :

Base Salary Range : $95,000 - $115,000 USD

For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.