Operations Support Coordinator

The Operations Support Coordinator plays a key role in ensuring the smooth daily operations of the food bank. This position provides administrative, logistical, and client service support to help manage food pantry and distribution, Transportation coordination, and internal process efficiency. The coordinator helps maintain accurate records, supports inventory management, assists with volunteer and partner communications, The coordinator supports daily warehouse operations, manages documentation and communication, and assists in maintaining compliance with all organizational and regulatory standards. and ensures that the food bank’s mission of fighting hunger is delivered effectively and efficiently.  This position is Grant Funded under HB-1 funding through June 30, 2027 . The continuation of the position after June 30, 2027, is dependent on the securing of additional funding.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinates and supports day-to-day operational activities across departments
• Assists in planning and coordinating Produce Pop-Ups in Southern New Mexico
• Assists in planning with Transportation Team Mobile Market deliveries in Southern NM
• Supports the coordination of volunteer activities related to Las Cruces Pantry / Day Bag Program and Mobile Market distribution operations
• Provides general administrative support including filing, data entry, and supply management
• Collaborates with the Operations / Logistics team to improve processes and identify areas for increased efficiency and service quality
• Supports and helps monitor compliance with health, safety, and food handling regulations
• Upholds Roadrunner Food Bank’s mission, values, and commitment to equity, diversity, and inclusion in all activities
• Coordinates daily logistics and administrative tasks to support food distribution operations
• Maintains accurate records of inventory, partner data, and program documentation in compliance with reporting standards
• Supports the development and implementation of operational procedures to improve efficiency and service quality
• Monitors project timelines, deliverables, and follow up on outstanding items
• Manages scheduling, meetings, and communication for the operations team
• Identifies opportunities to improve efficiency and recommend solutions
• Ensures compliance with company policies, procedures, and quality standards
• Contributes to a positive, collaborative work environment that reflects the organization’s values of compassion, respect, and community service
• Assists with scheduling, meeting coordination, and preparation of agendas and minutes
• Helps develop and implement standard operating procedures (SOPs)
• Makes phone calls to partner agencies to confirm updates to pantry distribution dates, hours of operation, and contact information
• Provides support to the Community Advocacy Team by assisting with partner communication, data entry and on-site pantry operations
• Communicates updates to Community Advocacy Managers (CAMs) and maintains accurate internal records
• Assists in scheduling and coordinating pantry updates, events and communication efforts
• Maintains communication with CAM team regarding schedules, needs and updates
• Receives, sorts, and stores food donations
• Maintains and organizes pantry shelves and storage areas
• Provides information about available programs and community resources when appropriate
• Provides occasional logistical support at mobile or pop-up distributions when needed
• Ensures accurate counts and documentation for reporting and compliance
• Pantry Support Las Cruces Office and oversight of volunteers as needed
• Assists with assembling pantry food boxes and handing out day bags as part of daily operations
• Helps manage inventory for day bag and emergency box program
• Coordinates with Director of Community Advocacy on day bag and emergency box program operations
• Receives and inventories donations from the public
• Inputs data and donation in CERES
• Maintains pantry records and reporting
• Provides customer support to pantry clients
• Assists Transportation with tax fuel tracking receipts
• Assists with out of state miles tracking
• Assists Strategic Support Team as needed

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Travel Required

Required Education, Licenses, Certifications, and Experience

Preferred Education, Licenses, Certifications, and Experience

Work Authorization / Security Clearance Requirements

Grant-Supported Position Statement

This position is Grant Funded under HB-1 funding through June 30, 2027. The continuation of the position after June 30, 2027, is dependent on the securing of additional funding.

Affirmative Action / EEO Statement

Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

E-Verify Statement

Roadrunner Food Bank participates in the E-Verify program.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.