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Game Day Operations Agent US
Game Day Operations Agent USSpiideo • Philadelphia, Pennsylvania, USA
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Game Day Operations Agent US

Game Day Operations Agent US

Spiideo • Philadelphia, Pennsylvania, USA
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At Spiideo we power live sports video and data for leagues and teams worldwide. Join us to help deliver reliable live broadcasts every game day.

Help deliver smooth professional live sports broadcasts watched by thousands. Youll keep an eye on video and audio quality spot issues fast and communicate clearly so every game runs smoothly.

What youll do

  • At Spiideo perform pregame checks 4560 minutes before kickoff to confirm cameras network audio and scoreboard are ready
  • Monitor live broadcasts spot problems quickly and coordinate fixes with the Spiideo team.
  • Post short timestamped updates during incidents and hand over clearly at shift end
  • Log issues consistently after games so the team can improve next time
  • Share concise updates during live games and escalate quickly when something blocks the broadcast

Required

  • Calm proactive problem solver who communicates clearly under time pressure
  • Works well in a team and collaborates smoothly with venue staff and Spiideo teammates in Support and Engineering
  • Strong written English for crisp incident notes and updates
  • Reliable evening and weekend availability
  • Comfortable using dashboards and basic troubleshooting steps. Training provided
  • You communicate clearly and confidently whether talking to a camera operator a coach or a CEO always representing Spiideo professionally.

    • Strong candidates often have

  • Experience in live production broadcast ops NOC or technical support
  • Played a sport or has strong sports background; experience in sports operations is a plus

    • Schedule and coverage

  • Parttime hourly role covering evenings and weekends aligned to priority game windows
  • Typical shifts are 48 hours scheduled at least 72 hours in advance
  • Handover notes required at shift boundaries

    • Training and support

  • Paid training and shadowing during the first 23 weeks
  • Clear runbooks escalation paths and oncall support

    • Success looks like

  • High percentage of successful interruptionfree broadcasts
  • Patterns of faults are recognized quickly and improvements to process or tooling are proposed and tracked to completion
  • Fast detection and mitigation of incidents with clean timestamped updates
  • Accurate incident logging and consistent shift handovers

    • Compensation and contract

  • Parttime hourly contractor or employee depending on location
  • Competitive hourly pay based on location and experience

    • Location and work setup

  • Initially remote. We are building inoffice Operation Centers and onsite work at our offices will be required going forward.
  • Onsite transition timeline : onsite work becomes required starting January 2026.
  • Primary offices : Malmö Sweden and Philadelphia USA.
  • A stable internet connection and a distractionfree environment are required during the initial remote phase.

    • Key Skills

    Administration,ABAP,Community Support,Event Planning,Linq,Inventory

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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