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Customer Service Representative
Customer Service RepresentativeBeloForm Craft • Denver, CO, US
Customer Service Representative

Customer Service Representative

BeloForm Craft • Denver, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Description

Job Title: Customer Service Representative
Location: Denver, CO
Department: Customer Support
Reports to: Customer Service Manager


We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is someone who is compassionate, patient, and enjoys working in a fast-paced environment.


Key Responsibilities
  • Handle inbound and outbound customer interactions via phone, email, chat, or social media channels.
  • Assist customers with inquiries related to products, services, order status, billing, and account information.
  • Accurately document customer interactions and maintain detailed records of inquiries and resolutions.
  • Process orders, returns, and refunds as necessary.
  • Provide customers with information on products, promotions, and company policies.
  • Maintain a thorough understanding of company products, services, and policies to provide accurate information.
  • Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates.
  • Contribute to team efforts by accomplishing related tasks as needed.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • Strong communication skills (both verbal and written).
  • Proficiency in using customer service software and databases.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving skills with a focus on customer satisfaction.
  • Empathy, patience, and adaptability to interact effectively with diverse customer personalities.

Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs
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Customer Service Representative • Denver, CO, US

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