Citizen Responder / Permit Technician - Centennial, CO

Citizen Responder

At Jacobs, we challenge what's currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them - people. The purpose of this position is to provide a link as a Citizen Responder between the City of Centennial Code Compliance / Right of Way Divisions and the general public and to support to the right-of-way permit regulations and processes as a Right-of-Way Permit Technician in the Capital Improvement Program (CIP) - Street Rehabilitation Division. Bring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you - and deliver the world's most challenging Operations Management projects, together.

Essential Duties and Responsibilities :

• Coordinates the processing of Public Works right-of-way permits.
• Receives Code Compliance inquiries, issues, and complaints via telephone or electronic mail reported by customers to the Citizen Response Center and responds tactfully and resourcefully in the process of seeking resolution.
• Research applicable property information and create code cases within data tracking system for inspection by code officers.
• Assists the Code Compliance, Right of Way and CIP-Street Rehabilitation Divisions with preparing and analyzing weekly and monthly reports, generated through the work management system, that monitor compliance with performance standards and inventory control.
• Performs data entry and navigation in the right-of-way permit system and database to inventory, track, and complete right-of-way permit applications.
• Performs data entry and navigation in the work management system and database to initiate and update work requests and complete work requests or work orders.
• Attends system administration meetings related to the work management system and process.
• Assists walk up citizens and general public with information generally provided by the Citizen Response Center.
• Performs other similar duties as assigned.

Qualifications :

Ideally, You'll Also Have :

Working Conditions :

Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services. Jacobs is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.