We are seeking a highly skilled and detail-oriented Business Systems Analyst to serve as a strategic partner to business units, ensuring systems and processes effectively support technology roadmaps and organizational objectives. This role bridges the gap between business needs and technical solutions through requirements gathering, process analysis, application configuration, and cross-functional collaboration.
Key Responsibilities :
- Partner with business and IT teams to understand needs, analyze workflows, and translate requirements into functional configurations or user stories.
- Perform system analysis, basic application configuration, troubleshooting, and support across core banking, loan, deposit, document management, ITSM, and payment platforms.
- Participate in system upgrades, integrations, and high-level solution design with engineering and development teams.
- Conduct gap analyses, document processes, and recommend improvements to enhance efficiency.
- Lead small project meetings and discovery sessions; serve as Scrum Master when applicable.
- Create end-user documentation and deliver training on new systems or enhancements.
- Monitor application performance, manage issues, and ensure compliance with regulatory and internal policies.
- Build strong cross-functional relationships and deliver excellent service to stakeholders.
Qualifications :
Bachelors degree in Computer Science, IT, or a related field.Proven experience as a Business Systems Analyst, ideally within banking or financial services.Familiarity with APIs, middleware, system integration, and cloud-based banking platforms.Strong analytical, communication, and problem-solving skills.Ability to work independently, manage confidential information, and collaborate across teams.Project management or Scrum Master experience is a plus.