Contact Center Operations Supervisor

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

Oversees daily operations of contact center teams to ensure customer satisfaction and compliance

Monitors interactions and metrics to adhere to performance, quality, and efficiency standards

Provides training and coaching to direct reports for operational improvement

Required Qualifications

Bachelor's degree required

4+ years of related experience or equivalent experience

Experience in managing contact center operations

Knowledge of compliance requirements and operational standards

Experience in training and developing team members