Systems Operations Manager

Systems Operations Manager

We are currently seeking to fill our Systems Operations Manager position at the Philadelphia campus with a highly qualified and passionate individual.

Job Title : Systems Operations Manager

Department : Information Technology Services

FLSA : Exempt

Location : Remote, Philadelphia, Suwanee, Moultrie

Position Summary

The Systems Operations Manager reports to the Director of ITS Infrastructure and is responsible for overseeing the day-to-day operations, maintenance, and performance of the organization’s IT systems and infrastructure. This includes PCOM’s on-premise servers and storage, as well as the cloud environment. This role ensures system availability, reliability, and security while leading a team of IT professionals to support business objectives. Additionally, they work closely with the CIO, CISO, and Director of IT Infrastructure to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Systems Operations Manager collaborates cross-functionally with other ITS work units and Information Security to align IT operations with organizational objectives, implement best practices, and enhance operational efficiency.

ESSENTIAL SUTIES AND RESPONSIBLITIES

Strategy & Planning

• Lead IT Systems Operational planning and projects, and organize the allocation of IT Systems Operations work-unit resources.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Ensure the efficient utilization of Systems Operation resources, including personnel and equipment, across the organization.
• Oversee all reports and documentation related to Systems Operations.
• Develop upgrade schedules for servers and network storage equipment.
• Assist the CIO and Director of ITS Infrastructure with developing a budget plan for any equipment, services, or solutions maintained by the Systems Operations work unit.
• Assist the Chief Information Security Officer in any security initiatives that require Systems Operations involvement.

Acquisition & Deployment

Operational Management

POSITION REQUIREMENTS

Education

Bachelor's degree in the field of Information Technology / SystemsExperience

Five years of related work experience.Certifications or relevant hands-on experience (all recommended)

Location

o Would need to travel to campus as needed for meetings or hands-on work in the data center.

The referenced salary range is based on PCOM good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level. PCOM offers a total rewards package that supports our employees' health, life, career and retirement

PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices.