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Document Control Manager
Document Control ManagerCity of Charlotte • Charlotte, NC, US
Document Control Manager

Document Control Manager

City of Charlotte • Charlotte, NC, US
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Document Control Manager

Under the direction of the Quality Assurance Manager of the Charlotte Area Transit System (CATS), the Document Control Manager coordinates the document management system and assists in preparing and delivering orientation and refresher presentations for CATS Employees.

Major Duties and Responsibilities :

  • Administration of document management system, including : review, approval, and distribution of CATS documents
  • Version control of controlled documents for the agency
  • Review draft documents for consistency with other procedures, readability, and conciseness
  • Work with document owners to ensure documents meet CATS documentation standards & changes are captured
  • Edit / format new or revised controlled documents
  • Guide contractors & administrative assistants with documentation requirements of policies / plans / manuals & procedures
  • Audit divisions & sections for compliance with document control policies
  • Create original documentation, including : procedures, instructions, forms, and flowcharts
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Administrative Support

  • Prepare / compile reports & materials for audit reports
  • Prepare & proofread administrative correspondence
  • Maintain CATS quality performance metrics
  • Acts as Record Management liaison for the Quality Assurance section; attends records representative meetings, participates in annual document purge, reviews and updates the Quality Assurance document retention schedule
  • Perform related duties as required
  • Training Support

  • Assist in the preparation of presentations when required, to enhance training on Quality Processes
  • Conduct training for various quality-related initiatives
  • Knowledge, Skills & Abilities :

  • Ability to communicate effectively, both orally and in writing
  • Knowledge of Microsoft Office 365 Word, SharePoint, PowerPoint, Visio, Excel
  • Advanced skill level of MS Word
  • Ability to learn administrator-level tasks in Electronic Document Management Systems and internal data tracking systems
  • Strong organizational skills with attention to detail
  • Experience creating and maintaining document control systems and / or knowledge of quality management systems (ISO 9001, etc.)
  • Assemble and organize data
  • Ability to compose effective and accurate correspondence
  • Ability to handle conflict and deal well with internal & external customers
  • Preferred Qualifications :

  • Bachelor's degree
  • Major coursework in English / Communications or technical field
  • Three to five years of experience in technical writing
  • Minimum Qualifications :

  • Associate degree with seven (7) years of relevant work experience; or a bachelor's degree with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties successfully.
  • The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to : reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and / or participate in other assessments.

    The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

    Our culture is to serve the community honorably.

    HOW TO APPLY

    Apply online.

    Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

    You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9 : 30 a.m. to 3 : 30 p.m. (EST), excluding official City holidays.

    For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

    The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

    The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.

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