Medical Customer Service Representative

A company is looking for a Medical Customer Service Representative who provides phone support to members of various benefit plans.

Key Responsibilities

Answer over 50 calls daily regarding claims and benefit questions, providing solutions and verifying eligibility

Communicate effectively in a fast-paced environment, including managing frustrated callers and resolving complaints

Document all call details clearly and concisely while ensuring timely follow-up as needed

Required Qualifications

High school diploma or equivalent

Practical knowledge of medical terminology and diagnosis / procedure coding is desired

Experience in claim processing or prior customer service, preferably in a medical / dental office

Proficiency in Microsoft Office applications and ability to type a minimum of 25 wpm

Ability to maintain confidentiality and work well under pressure in a dynamic environment