Retention Agent

A company is looking for a Retention Agent to support clients considering cancellation of their services.

Key Responsibilities

Retain clients seeking to cancel by making and answering calls, emails, and online communications

Build rapport with clients and apply persuasive skills to encourage them to stay in the program

Document client interactions clearly using Salesforce and meet performance goals set by the management team

Required Qualifications

2 years of work experience in client retention

High school diploma required

Experience in sales and account management with a track record of meeting performance expectations

Punctuality and readiness to start shifts on time

Ability to adapt in a fast-paced environment