Information Technology Help Desk (Marysville)Robert Half • Marysville, OH, US
Information Technology Help Desk (Marysville)
Robert Half • Marysville, OH, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]
Duration : long term contract
Job Responsibilities
- Provide first contact support of incoming requests to the service desk via telephone, web portal, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Respond to enterprise connectivity issues in an analytical and methodical documented manner
- Build rapport and elicit problem details from service desk customers.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Work as an effective team member
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