Charter Operations Coordinator

Job Description

Job Description

ABOUT AERO

Aero is on a mission to redefine air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private, in our beautifully designed jets. From custom aircraft to our Hosts and our dedicated Concierge teams, everything we do is personalized, placing the guest at the heart of everything we do. We pride ourselves on being dedicated, compassionate hosts both with our guests and our teammates. At Aero, we are one team and we support each other, knowing together we are stronger as we build a business to reimagine the future of travel.

ABOUT THIS ROLE

Aero is looking for a Charter Operations Coordinator to join the team! As a member of our Charter Team reporting to our Chief Commercial & Experience Officer, you will be responsible for managing the day-to-day logistics of Aero’s private charter operations. In this role, you will liaise with the Directors of Charters, charter brokers, vendors, Aero’s Operations Control Center (OCC), members of our Operations teams, and - most importantly - with our guests. By building strong relationships with Aero’s charter guests, you will understand their needs and ensure that we deliver an elevated experience.

RESPONSIBILITIES

• Process vetting of charter requests.
• Build strong relationships with charter brokers and lead guests as their primary point of contact for operational communications with Aero
• Ensure timely receipt from charter broker, posting to appropriate crew members and managers, and filing for all trip briefing and catering documents
• Highlight any issues of concern, discuss with the flight attendant as needed, and escalate to the charter broker and Director of Charters or appropriate escalation point
• Place catering order timely and in alignment with guest preferences and special requests
• Ensure jets are well stocked for charter flights by keeping an updated list of standard stock in conjunction with our Experience Operations Specialist ensuring time is allocated for the Flight Attendant to fully stock the galley before the trip, and liaising with the Flight Attendant on daily usage and inventory throughout the trip
• Liaise with Aero OCC and Aero ground operations regarding third-party Fixed Base Operators (FBOs), handling agents, and vendors for proper staging of chartered flights, including jet fueling, servicing, and washing
• Identify opportunities for improvement in relation to pre-flight preparation and contribute to process development
• Ensure all crew duty and flight times meet all applicable regulations and policies
• Other projects as assigned

BENEFITS & PAY