Information Technology Support Specialist I

Position Information Position Title Information Technology Support Specialist I Recruitment Start Date 01 / 23 / 2026 Recruitment End Date 03 / 03 / 2026 Open Until Filled First Consideration Date Salary Range 37 Pay Rate $5,507.03-$7,379.95 per month / $31.77-$42.58 an hour FLSA Status Non-Exempt Benefits Health & Wellness · Fully-paid for eligible employees and dependents· Choice of HMO or PPO with very low co-pays and out-of-pocket costs· Flexible Spending Accounts for healthcare and dependent care· Free 24 / 7 Employee Assistance Program. Basic Life and AD&D insurance for employees only

Work-Life Balance

• and 12 Vacation Days (annually), up to 22 Vacation Days (annually) based on years of service· 12 Sick Days annually· Opportunity for remote work (up to two days per week) with manager approval· Possibility of Modified Summer Schedule· Professional Learning Opportunities· No-cost Annual Staff Parking. Close proximity to the Metro rail system

Financial & Retirement Benefits

• Defined-Benefit Pension Plans
• District paid post-retirement medical, dental and vision for those employees who qualify and their eligible dependents
• 457(b), 403(b), & Roth 403(b) Deferred Compensation Plans· General Description / Summary POSITION SUMMARY

Under direction of the Supervisor of Technical Operations Support Services, install, configure, troubleshoot, and service networked microcomputer workstations and related equipment and software used in administrative and instructional lab environments. Update operating systems, application and networking hardware and software on college computers. Provide technical support and help functions that relate to computer hardware and software, data communications, and connectivity. Utilize work orders and phone support techniques to support the TeCS Help desk. Minimum Qualifications / Education and Experience MINIMUM QUALIFICATIONS / EDUCATION AND EXPERIENCE

• An associate degree, or the completion of at least sixty (60) college-level semester units or a certificate in computer networks or computer technical support, and two years of computer networks or computer technical support experience; or, in the absence of an associate degree, or the completion of at least sixty (60) college-level semester units or a certificate in computer networks or computer technical support, four years of computer networks or computer technical support experience. Preferred Qualifications PREFERRED QUALIFICATIONS
• Demonstrates sensitivity to, understanding of, and ability to work with the diverse academic, socioeconomic, ethnic, religious, disability, gender, gender identity, sexual orientation, immigrant status, and cultural background of community college students, faculty, and staff; and successfully fosters and supports an inclusive educational and work environment.
• Possession of CompTIA A+, Network + or equivalent certification.- Experience with endpoint management systems such as Intune or Jamf.- Experience supporting Windows and macOS devices in a college or university environment.- Experience with networking protocols (TCP / IP, DHCP, DNS). Licenses and Certificates Essential Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES
• Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations. Performs preventative maintenance.- Installs and configures networked devices, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Troubleshoot Internet connections and software on client desktop computers.- Updates existing security software on workstations. Tests existing operating systems and personal computers for potential viruses and security problems.- Configures and installs workstations. May install laboratory networks. Connects workstations to servers and participates with others to connect with District-wide networks. Sets up accounts onto local networks.- Tests software to ensure compatibility with the current operating environment and to existing equipment. Configures software to communicate with peripherals such as printers, modems, scanners, and screens. Use, install and upgrade current versions of standard software- Operates and maintains instructional equipment. May set up and test the working condition of equipment used to support computer-aided instruction.- Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility, as well as the use, condition and location of equipment and materials. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory recording.- Reads and interprets technical instructions related to use and maintenance of hardware, software and network connections.- Performs other duties as assigned that support the overall objective of the position. Knowledge, Skills and Abilities KNOWLEDGE, SKILLS AND ABILITIES

Knowledge and Skills

• Requires working technical knowledge of networked personal computers, including the relationship and usage of various input and output components, business and education support software, and terminology.- Requires a working knowledge of operating systems.- Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.- Must be able to gather and analyze data and draw logical conclusions.- Requires a working knowledge of local area networks for personal computers, and connectivity between servers.- Requires sufficient writing skill to document technical procedures.- Requires the ability to install, configure, and troubleshoot networked computer workstations, systems, and programs used in both instruction and administrative areas.- Must be able to install and configure microcomputer components such as, but not limited to, cards and drivers.- Must be able to connect interface cables and connections between computers.- Must be able to analyze and evaluate the needs of users and develop alternative solutions.- Must be able to prioritize and organize work to meet deadlines and timetables.- Must be able to apply customer service protocol and maintain a customer service-oriented priority.- Must be able to communicate clearly and concisely, both orally and in writing, to effectively communicate with supervisors, faculty, staff and students in a multi-cultural environment.- Must be able to establish and maintain cooperative and effective working relationships with members of the District community and with outside contacts.

Abilities

• Requires the ability to install, configure, and troubleshoot networked computer workstations, systems, and programs used in both instruction and administrative areas.- Must be able to install and configure microcomputer components such as, but not limited to, cards and drivers.- Must be able to connect interface cables and connections between computers.- Must be able to analyze and evaluate the needs of users and develop alternative solutions.- Must be able to prioritize and organize work to meet deadlines and timetables.- Must be able to read, interpret and apply complex technical information including equipment blueprints and schematics.- Must be able to give one-on-one training in the use of microcomputers and common software. Physical Abilities PHYSICAL ABILITIES
• Requires the ability to accomplish work of a sedentary to moderately active nature.- Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment.- Requires sufficient hand eye coordination and dexterity to make small component connections.- Requires sufficient visual acuity to read technical documents and instructions and align small components.- Requires sufficient auditory ability to carry on routine conversations.- Requires the ability to lift, push, and pull objects of medium weight (less than 50 lbs.) on an occasional basis.- Requires the ability to work in confined areas with noise variations, dust, and limited ventilation. Working Condition WORKING CONDITIONS
• Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials. Department Technology and Computer Services Division Administration Job Category Classified Assignment Full-Time Percentage of Time 100% Months per Year 12 months Work Days per Week M-F Work Schedule per Day M-F 8 : 00 am - 5 : 00 pm Work Shift Days Bargaining Unit Classified Citrus College Diversity Statement CITRUS COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of Citrus College to not discriminate against and to encourage a diversity of applicants based on national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, physical or mental disability, use of family and medical care leave, genetic information, military or veteran status, gender identity, gender expression, or because they are perceived to have one or more of the preceding characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

SPECIAL INSTRUCTIONS TO APPLICANTS :

Applications are considered legal documents, and as such, all areas of the application must be completed, or your application packet will be considered incomplete and will not be moved forward. While it may be appropriate in some areas of your application to use “NA” (not applicable), do not use terms such as “see resume” or “see attached”. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.

Applicants are responsible for ensuring that all required documents, and those additional documents you choose to include, are attached BEFORE clicking the “Finished Attaching Documents” button and confirming. It is advisable to attach “Optional” documents first, and then “Required” documents once you are ready to click on the “Finished Attaching Documents” button and confirming.

Application and Supplemental Questionnaire must be complete. A resume will not substitute for a fully completed employment application and supplemental questionnaire. Incomplete applications will be rejected. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience.

Additional documents CANNOT be added to your electronic application packet once you click on “Finished Attaching Documents” and receive your confirmation number; so, please be sure you have all documents you will upload handy and in an electronic format. THE APPLICANT TRACKING SYSTEM WILL NOT ACCEPT DOCUMENTS LARGER THAN 2MB. IF YOUR DOCUMENTS DO NOT UPLOAD, PLEASE RESIZE / COMPRESS THE FILE. If you do not have all your documents handy at the time you are applying for the position, we advise you to click on “Finish Attaching Documents Later”. Be sure, however, to finish attaching your documents BEFORE the close or first consideration date for the position. Please remember, you will NOT be able to attach additional documents after you have selected “Finished Attaching Documents” and have received a confirmation number, and you will not be able to apply for a position after the position has closed.