Hospitality Account Manager

Pay : $80000 - $85000

The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings and who empowers and enables their team to bring that vision to life.  The role focuses on executing service delivery delivering operational excellence implementing optimized cost to serve models applying continuous improvement initiatives and team growth and development.

Operational Leadership

• Responsible to oversee  day-to-day operations across all service lines with an emphasis on the front-end services that include hospitality catering concierge events and reception.
• Ensure seamless high-touch guest experiences aligned with white-glove service standards.
• Implement and manage standard operating procedures workflow optimization quality metrics and service delivery goals.
• Lead continuous improvement initiatives and proactively address operational issues before they escalate.
• Utilize workflow management tools to monitor service delivery and inform staffing decisions.
• Partner with cross-functional teams to ensure integration with client expectations and organizational policies.

Job Duties :

Qualifications :

Additional Information :

RRDs current salary range for this role is $80000 to $85000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer / partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Experience : years

Vacancy : 1