Business Relationship Manager

Director, Business Relationship Manager

The Director, Business Relationship Manager is an integral part of our Digital Information Delivery team based out of our US - Teaneck, NJ - Remote site.

Phibro is seeking a highly accomplished and strategic Business Relationship Manager with 15 years of IT experience to lead complex, global technology projects. This role is ideal for a seasoned leader with a proven track record of managing enterprise-scale programs across multiple regions and business units. This role is responsible for leading the implementation, optimization, and continuous improvement of digital systems that support both finance and commercial operations. The primary goal is to enhance customer experience and internal efficiency through technology-driven solutions. A strong understanding of ERP, CRM, and E-commerce systems is essential to ensure seamless integration, process optimization, and stakeholder satisfaction.

Key Responsibilities

Business-IT Relationship Management : Manage relationships between IT, finance, commercial business units, and vendors to address needs, identify potential risks, and ensure open communication across financial and commercial systems.

Strategic Planning : Consult with finance and commercial leaders to review current IT services and projects, identify gaps and forecast future technology needs to support business objectives and operational efficiency.

Digital Initiatives Leadership : Supports the implementation, optimization, and continuous improvement of digital platforms that enable both customer-facing commercial operations and internal financial processes. This includes contributing to the oversight of CRM, e-commerce systems, mobile applications, corporate websites, ERP platforms, and financial management tools to ensure alignment with sales, marketing, and finance strategies. The role involves close collaboration with commercial and finance stakeholders to identify opportunities for innovation, enhance operational efficiency, ensure regulatory compliance, and promote the adoption of technology solutions that improve both customer experience and internal workflows.

IT Service Coordination : Coordinate the delivery of IT services across the organization to ensure efficient support for all finance and commercial department functions. Ensure all Financial, Commercial, e-Commerce platforms / portals (sales and customer facing) and ERP systems (e.g., JD Edwards, Oracle EBS, SAP) support evolving operational and financial requirements.

Business Case & Financial Oversight : Oversee development of business case documentation and prepare project budgets / cost estimates, including analysis of operational and financial impacts for senior management.

Project Management : Develop and deliver a comprehensive project proposal, charter, and business requirements at a strategic level. Present alternative strategies or new solutions to mitigate risks and improve project outcomes when challenges arise.

Cross-Functional Liaison : Act as a liaison between the Technology Group and finance / commercial departments, ensuring IT initiatives address business needs and stay aligned with overall company strategy.

Key Competencies

• Accountable
• Acting Strategically
• Acting as a Champion for Change
• Adaptable
• Business Acumen
• Collaborative
• Committed
• Communicating Effectively
• Demonstrating Initiative
• Displaying Confidence and Composure
• Driving for Results
• Establishing Relationships
• Evaluating and Implementing Ideas
• Innovative
• Interacting with People at Different Levels
• Leveraging Opportunities
• Managing Risk
• Managing Time
• Negotiating Agreements
• Presenting and Public Speaking
• Prioritizing and Organizing Work
• Problem Solving
• Setting a Strategic Vision
• Supporting Organizational Goals
• Thinking Globally
• Thinking Broadly
• Trustworthy

Skills

Education & Experience

Phibro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.