Client Success ManagerCertifyOS • Kansas City, MO, US
[error_messages.no_longer_accepting]
Client Success Manager
CertifyOS • Kansas City, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Client Success Manager
USA
Growth Customer Success /
Full Time /
Remote
Apply for this job
About Certify :
At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.
What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.
But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure.
About the role:
Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. In this critical role, you'll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes. You'll excel at managing multiple high-stakes accounts, leveraging data-driven insights, driving client expansion opportunities, and collaborating across teams to deliver exceptional client experiences. If you're passionate about leading through complexity, driving impactful outcomes, and thriving under pressure, this is your opportunity to make a difference.
What You'll Do
- Build Client Relationships: Foster trust and loyalty by understanding clients' business objectives and aligning Certify's solutions to their goals
- Serve as Primary Contact: Act as the go-to resource for client inquiries, delivering timely, effective solutions to ensure satisfaction
- Lead Complex Client Projects: Spearhead client initiatives with strong project management, ensuring timely delivery, risk mitigation, and alignment with strategic goals
- Drive Retention and Expansion: Proactively identify at-risk clients, implement strategies to reduce churn, and uncover opportunities for account expansion to fuel Certify's growth
- Master Product Expertise: Develop deep knowledge of Certify's platform to guide clients in maximizing value and achieving success
- Leverage Client Feedback: Collect and analyze client feedback to inform product enhancements, collaborating with product and development teams to prioritize client needs
- Deliver Training and Resources: Design and lead engaging training sessions, webinars, and resources to empower clients in using Certify's solutions
- Monitor and Report KPIs: Track and analyze key operational and performance metrics and present actionable insights to client and Certify leadership
- Collaborate Cross-Functionally: Partner with sales, implementation, operations, and product teams to ensure a seamless client journey, swift issue resolution, and successful expansion initiatives
What You'll Need
- 4+ years of experience in consulting, client success, account management, or a related role, preferably with enterprise clients
- Exceptional project management skills, with a proven ability to lead complex initiatives, manage resources, and deliver results in high-pressure settings
- Strong ability to navigate ambiguity and complexity, with a track record of solving problems in fast-paced, dynamic environments
- Proven ability to manage multiple high-value accounts while delivering exceptional client experiences and driving expansion opportunities
- Strong analytical skills to interpret data, identify trends, and drive strategic decisions, including growth initiatives
- Excellent communication and presentation skills, with experience leading client-facing training or webinars
- Collaborative mindset with a track record of working effectively across cross-functional teams
Why Join Certify?
At Certify, you'll join a passionate team dedicated to empowering clients through innovative solutions in a fast-paced, high-growth environment. We value collaboration, creativity, and a relentless focus on client success. As a CSM, you'll drive meaningful impact by leading client initiatives and fostering growth in a dynamic organization.
At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.
Apply for this job
[job_alerts.create_a_job]
Client Success Manager • Kansas City, MO, US
[internal_linking.similar_jobs]
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact.Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine ...[show_more]
Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...[show_more]
We are looking for a Service Manager to lead our EMEA Customer Success Coordination team.In this role, you will oversee critical service operationsfrom coordinating spare parts sales to managing co...[show_more]
Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...[show_more]
Location US-KS-Bucyrus ID 2025-2227 Category Operations Position Type Full-Time Remote No .We are seeking a motivated and organized Construction Project Manager Professional to join our tea...[show_more]
Connect with homeowners to support their home improvement projects, answer questions about ongoing work, and offer additional services.In this role, you’ll make outbound calls to customers, discuss...[show_more]
Working at Pizza Hut® is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.If you're ready to take the next step in your career...[show_more]
The Customer Success Management team partners with our customers to help them achieve measurable outcomes using the Relativity suite of products.We play a critical role in driving product adoption,...[show_more]
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.While working in a dynamic, welcoming, and collaborati...[show_more]
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...[show_more]
As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via...[show_more]
Account Manager Job Duties: Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained Meet monthly quotas Engage with multiple customers on a daily b...[show_more]
Job Requirements This specific restaurant is independently owned and operated by a Whataburger franchise.Please click on the apply button below to be redirected to this franchisees website.Once the...[show_more]
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[show_more]
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience.Some of our offerings include:.Highly com...[show_more]
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.Fortune 500! Whet...[show_more] Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retentio...[show_more] 
Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...[show_more]
Customer Success Manager
John Wiley & Sons Inc. • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Team Manager
Panera, Flynn Group • Belton, MO, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Services Manager
Barco • Mission, KS, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Flexible Winter Schedule - Drive with Uber!
Uber • Belton, MO, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Construction Project Manager
Pave America • Bucyrus, KS, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager, Home Services - Remote
Working Solutions • Spring Hill, KS, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Shift Manager
Pizza Hut • Platte City, MO, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Relativity • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Manager
Allied Universal • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Center Supervisor
Biolife Plasma Services • Belton, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Telecommute Customer Success Representative
TradeJobsWorkforce • 64151 Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
TradeJobsWorkForce • 64168 Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager
Whataburger • Parkville, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Solutions Manager
Slice Merchant Services • Gladstone, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Large Group and Retention
Blue Cross and Blue Shield of Kansas City • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Delivery Driver
Carvana • Belton, MO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager
TradeJobsWorkForce • 64150 Riverside, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Drive with DoorDash - Receive 100% of Customer Tips
DoorDash • Spring Hill, KS, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]