Customer Service Rep (Bilingual : English / Spanish)- On-Site

Customer Service Rep (Bilingual : English / Spanish)- On-Site

The bilingual customer service representative interacts with customers through inbound / outbound calls and / or through the Internet. This position provides customer service support and resolution of routine problems and questions related to customer products and / or services. (Military veterans are encouraged to apply).

A NEW CAREER DRIVEN BY YOU

Are you looking for a career change in a forward-thinking organization that fosters a true inclusive culture and centered on people and a genuine sense of belonging? Would you like to join a company that wins awards every year for "Best Places to Work in the World," "Happiest Employees," and "Best Companies for Career Growth"? Then a bilingual customer service representative position at Concentrix is the right place for you!

As a bilingual customer service representative, you will join an organically diverse team from over 70 countries where ALL members contribute to and support each other's success and well-being, proudly united as "revolutionaries." Together, we help the world's most well-known brands improve their businesses through exceptional customer experiences and technology-driven innovation. And due to continuous growth, we are looking for more talented people to join our purpose, people as passionate as we are about delivering exceptional customer experiences.

PROFESSIONAL GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reinvent a completely new professional journey and develop "friends for life" at the same time. We will provide all the training, technologies, and ongoing support you will need to succeed. Moreover, at Concentrix, there is a real potential for professional (and personal) growth. In fact, around 80% of our managers and leaders have been promoted from within! That's why we offer a variety of FREE learning and leadership development programs designed to guide you towards the kind of career you have always imagined.

WHAT YOU WILL DO IN THIS POSITION

As a customer service representative, you will :

• Provide incoming customer support.
• Help customers resolve technical issues.
• Help correct billing issues.
• Ensure the suitability of social media content.
• Offer expert customer experiences... with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will provide value and success in every customer interaction. Other qualifications for our customer service representative role include :

WHAT YOU GET FROM THIS

One of our company's cultural beliefs is : "We stand up for our people." That's why we invest significantly in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we will invest in YOU to help you in your professional trajectory and personal development. In this role, you will also be provided :

REIMAGINE THE BEST VERSION OF YOU!

If all this sounds like the perfect next step in your career, we want to hear from you. Submit your application today and discover why more than 440,000 innovative people worldwide call Concentrix their "preferred employer".

Location : USA, Charlotte, NC

Language Requirements :

Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Eligibility to Work : In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed : Currently, this position may be performed only in the states listed.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites :

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.