House Attendant

JOB SUMMARY

The Housekeeping Houseperson is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

QUALIFICATION STANDARDS

Education & Experience:

· High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

· Flexible and long hours sometimes required.

· Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

· Ability to stand during entire shift.

General Requirements:

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

General Requirements (Continued):

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

· Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Practice safe work habits to ensure safety to guests, fellow employees and self.

· Buff marble floors daily according to hotel standards.

· Shampoo carpets in the public areas according to hotel standards.

· Shampoo furniture as needed.

· Handle all requests for luggage assistance in a friendly, efficient and courteous manner.

· Handle items for "Lost and Found" according to hotel standards.

· At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

· Clean guestrooms as needed.

· Have knowledge of and assist in all emergency procedures.

· Maintain hotel equipment in proper working order.

· Maintain storage of hotel equipment in proper area.

· Complete special projects as assigned by the Housekeeping Manager.

· Ensure overall guest satisfaction.