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House Attendant
House AttendantTCC Hotel 1, LLC • Phoenix, AZ, US
House Attendant

House Attendant

TCC Hotel 1, LLC • Phoenix, AZ, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

JOB SUMMARY

The Housekeeping Houseperson is responsible for the maintenance and cleanliness of all assigned areas and equipment. He / she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

QUALIFICATION STANDARDS

Education & Experience :

  • High School diploma or equivalent and / or experience in a hotel or a related field preferred.

Physical requirements :

  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and / or 50 pounds of force frequently and / or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

    • General Requirements :

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.

    • General Requirements (Continued) :

  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

    • DUTIES & FUNCTIONS

    Fundamental Requirements :

  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Buff marble floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed.
  • Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
  • Handle items for "Lost and Found" according to hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Clean guestrooms as needed.
  • Have knowledge of and assist in all emergency procedures.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Ensure overall guest satisfaction.
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