Specialist, Retail Operations

Job Description

Job Description

About The Company

goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.

Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that's also known for its products, curation, podcast, TV shows, live events, and retail stores.

About You

You're organized, detail-oriented, and thrive in environments where no two days look the same. You love a well-run system, find satisfaction in operational excellence, and naturally take initiative to create order. You're proactive, resourceful, and able to balance big-picture thinking with meticulous execution. You communicate clearly, follow through consistently, and are motivated by supporting teams to deliver best-in-class in-store experiences.

About The Role

As the Specialist, Retail Operations, you'll play a key role in the seamless day-to-day management of goop's growing retail footprint. You'll oversee vendor relationships, store operations, and inventory control across our eight retail locations, ensuring consistency, compliance, and operational efficiency. You'll also support new store openings and help refine systems, documentation, and processes that keep retail running smoothly and beautifully. This role is ideal for someone who loves both structure and problem-solving—someone who can manage details, streamline operations, and bring calm precision to a dynamic, high-touch environment.

• Oversee daily operational needs across goop's retail stores, serving as the key liaison for repairs, maintenance, and vendor partnerships (including janitorial, floral, safety, dry cleaning, and utilities).
• Manage vendor relationships and monthly invoicing, ensuring accurate tracking and timely payments via Emburse, Stampli, and other finance tools.
• Support the maintenance of store-level inventory accuracy and process integrity, including inventory movements, product lifecycle management (expired items, testers, etc.), and coordination with the Manager, Inventory Operations.
• Help with annual inventory counts and implement regular cycle counts to uphold strong inventory control practices.
• Support Shopify POS management—assist with troubleshooting, discount code creation, and day-to-day retail system needs.
• Partner with cross-functional teams on store openings, handling operational planning, store setup, vendor coordination, and execution support.
• Maintain and enhance retail Standard Operating Procedures (SOPs), ensuring documentation is up to date, accessible, and aligned across all stores.
• Provide day-to-day administrative and operational support to ensure smooth functioning across all retail locations.
• Support the continued growth and operational excellence of goop's corporate retail store through process optimization and collaboration.

Qualifications & Experience

FAQ

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. J ob Disclosures : No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role.