Help Desk Associate

Job Title: Help Desk Associate JO-2507-563327 Job Function: Help Desk Department: FSO State: NC City: Charlotte Date Posted: 7/10/2025 | |

Job Title: Help Desk Associate

Pay range: 35-37p/h

Location: Charlotte, NC (with occasional day travel to Greensboro, Greenville, and Rock Hill offices)

Type: Full-Time | Onsite

Experience Level: Mid-Level (3–5 years)

We are seeking a tech-savvy, customer-focused Help Desk Associate to join our dynamic team and provide top-tier support across our client, a premiere law firm. . In this role, you will be responsible for ensuring the smooth operation, configuration, and maintenance of end-user hardware, software, and IT systems. You’ll work closely with staff across multiple locations to resolve issues, support technology rollouts, and maintain IT infrastructure in accordance with organizational standards.

What You’ll Do:

• Serve as Level 1 & 2 support for end-users on Microsoft Windows, Office 365, and various business applications.
• Support desktops, laptops, mobile devices, and perform light hardware diagnostics, repairs, and upgrades.
• Handle new hire IT onboarding and intake process.
• Participate in Help Desk operations, maintaining accurate and timely updates to support tickets.
• Conduct Active Directory tasks including password resets, account unlocks, and group membership changes.
• Monitor and install software updates and operating system patches.
• Create and maintain technical documentation for systems and deployments.
• Stay current with IT trends and recommend hardware/software upgrades as needed.
• Travel as needed to support satellite offices (mostly day trips).

What You Bring:

• 3–5 years of experience supporting Windows-based desktop/laptop environments.
• Strong working knowledge of Microsoft Windows 10, Office 365, and Active Directory.
• Familiarity with networking basics (TCP/IP, DNS, DHCP).
• Certifications such as A+, MCP, or MCITP highly preferred.
• Experience with software installation, updates, and patching.
• Basic troubleshooting of network, software, printing, and hardware issues.
• Excellent verbal and written communication skills—able to explain technical issues to non-technical users.
• Strong customer service orientation with a diplomatic, solution-driven mindset.
• Willingness to work flexible hours, including some weekends and occasional overtime.
• Audio/Video system support experience is a plus.

Why Join Us?

• Be part of a collaborative and diverse IT team
• Gain exposure to a wide range of technologies in a professional setting
• Make a meaningful impact by supporting teams across multiple locations
• Opportunities for continued learning and certification

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.