Remote Account Manager

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. As an Account Manager on our team , you will be responsible for managing an existing customer base, growing the existing customer base, and for new business account acquisition within a defined market / territory.

Location : This position will report out of our Middleton, WI office every day five days a week.

• Account Managers are targeted to make $68,580+ per year ( Base + Commission )

Medical, Dental, Vision, and Life Insurance

~Paid Holidays

~Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business (“BOB”) with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. In this position, you are required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.

Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.

Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. 2+ years of customer service experience.

~ 2+ years of inside or outside sales experience.

~ Access to cell phone.

Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.

Well organized, good time management skills, ability to multi-task and close attention to detail.

Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.

Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.

Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.

History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.

Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.

Ability to work effectively with customers at “C” and other levels of management.

Confidence coupled with necessary empathy to quickly set any customer at ease.

Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.

Must maintain satisfactory sales quotas.

Computer literacy (i.e., Excel, Word, email, Internet).

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Medical Coverage

~ Dental Coverage

~ Life Insurance

~Seven Paid National Holidays & One Floating Holiday

~ Adoption & Surrogacy Assistance

~ Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The listed salary includes both base pay and potential earnings from meeting sales quotas.