Customer Service Representative - Overnight

JOB TITLE :

Customer Service Representative

FLSA STATUS : Non-Exempt

JOB STATUS :

Full Time or Part Time

LOCATION : Site

REPORTS TO :

Store Manager or Store Assistant Manager (varies based on business need)

DIRECT / INDIRECT REPORTS :

None

EFFECTIVE DATE : 6 / 1 / 2025

Position Overview

The Customer Service Representative (CSR) is the face of our convenience store operations, responsible for delivering prompt, courteous, and top-tier service to every customer. This role interacts directly with guests both in person and via telephone, tendering transactions, resolving inquiries, addressing complaints, and promoting store products and promotions. CSRs are expected to maintain a clean, organized environment while ensuring compliance with all safety, legal, and operational policies. Ideal candidates will thrive in fast-paced retail settings, bring a positive attitude to every shift, and take pride in delivering exceptional customer experiences.

Essential Functions (Other Duties as Assigned)

Customer Interaction & Service

• Greet and assist customers in a friendly, professional, and timely manner
• Provide information about store products, services, and promotions
• Answer customer questions and resolve issues or complaints quickly and efficiently
• Communicate effectively with team members and store leadership to ensure smooth operations

Cash Handling & Transactions

Sales & Promotions

Store Operations & Merchandising

Knowledge, Skills and Abilities

Knowledge

Skills

Abilities

Education and Experience

Physical Requirements

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility : https : / / www.everify.gov / sites / default / files / everify / posters / EVerifyParticipationPoster.pdf and https : / / www.e-verify.gov / sites / default / files / everify / posters / IER_RightToWorkPoster%20Eng_Es.pdf

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.