Claims Servicing Processor

Job Description

Job Title : Claims Servicing Processor

Location : San Antonio, TX

Duration : 12 Month Contract

Pay : $20-22 / hr W2

Position Summary

The Insurance Operations Specialist is responsible for executing a variety of back-office functions that support core insurance processes, including new business setup, agency management, claims processing, underwriting support, and policy servicing. This role requires strong attention to detail, a solid understanding of insurance operations, and the ability to ensure accuracy and compliance across all business functions.

Key Responsibilities

• Perform back-office operational activities aligned with insurance services functions such as new business, policy servicing, underwriting, and claims .
• Gather and collate information related to new accounts or renewals to support premium assessments.
• Assist agencies with licensing, onboarding, and training requirements while resolving related queries promptly.
• Support claim settlements by reviewing payments for discrepancies (e.g., duplicates, incorrect payees) to ensure accurate administration of claims.
• Conduct screening and due diligence of applications to identify missing or incorrect data, then review and upload information into file management systems for underwriter support.
• Ensure premium application aligns with customer preferences and policy terms (e.g., risk classifications, equity distributions).
• Support underwriting and post-underwriting reviews , including exception handling and coordination with analysts.
• Perform various policy servicing activities such as renewals, policy changes, disbursements, reinstatements, loan processing, and certificate reissuance.
• Oversee risk classification processes in compliance with company policies and procedures.
• Assist the Process Lead in workflow management, task prioritization, and work delegation.

Qualifications & Skills