IT Support SpecialistFPT Americas • Irvine, CA, United States
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IT Support Specialist
FPT Americas • Irvine, CA, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Manage laptops and mobile devices via Apple Business Manager , Meraki , JAMF , and MDM platforms. Use RMM tools ( Endpoint Central , Dell Connect , Cisco Meraki , ManageEngine ) for patching and monitoring. Support VOIP : RingCentral , DialPad , PureIP . Support OpenText , DocuSign , and Fanxipan Dataroom . Assist with CrowdStrike , VPNs ( CheckPoint , OVPN / Fido2 , Cisco Secured Connect ). Handle SSL certificate requests (Bluebit / GlobalSign). Support Jira , Confluence , Stripe . Assist with surveillance systems, access control badges, and office alarms. 4+ years of IT support experience. Strong troubleshooting of hardware / software and Microsoft 365. Experience with MDM, RMM, VPN, security, and VOIP tools. Strong communication and customer-focused service mindset. Bonus : Fluency in Vietnamese to support Vietnamese-speaking end users.
Overview
We are seeking an IT Support Specialist to deliver daily end-user support, manage company devices, and maintain essential IT systems.
Responsibilities
End-User Support
- Provide onsite / remote helpdesk support for all employees.
- Set up user accounts, email, MFA, and application access.
- Install and configure laptops, software, and company-approved tools.
- Troubleshoot issues related to Windows / macOS, network connectivity, Microsoft 365, and hardware.
- Support Teams, Outlook, OneDrive, SharePoint, and other productivity apps.
Systems & Device Management
Platforms & Security
Physical Security
Qualifications
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