Public Safety Dispatcher

Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become part of Connecticut's largest Regional 911 Center as a Public Safety Dispatcher!

Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need.

About what we do :

Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities / towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals.

About the position of Public Safety Dispatcher :

As a member of our team, you will be tasked to :

• Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel
• Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders
• Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses
• Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded
• Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies

Job Requirements :

Perks and Benefits :

How to apply :

Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person, multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position.

This is a full-time, non-exempt 40-hour per week position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement.

A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.

Job Posted by ApplicantPro