Front Desk Agent

Front Desk Agent

Reports To : Front Desk Manager / General Manager

Job Summary : The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.

Key Responsibilities :

• Greet guests warmly upon arrival and provide efficient check-in and check-out service.
• Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).
• Answer and direct incoming calls in a courteous and professional manner.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts, payments, and billing.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
• Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
• Follow hotel policies and procedures, including cash handling and credit card security.
• Assist with administrative tasks as needed by management.

Qualifications :

Physical Requirements :