Program Advisor

Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider with plans of continued growth in 2026! Through quality instruction and unparalleled support – Teachers of Tomorrow provides the most effective preparation for educators to make a meaningful difference in the lives of their students. To find out more, visit https : / / www.teachersoftomorrow.org

Position Summary :

The Program Advisor is responsible for providing superior customer service to all applicants and interns who are enrolled in the Teachers of Tomorrow program. The Program Advisor provides helpful guidance, mentorship, and encouragement to all applicants and interns to help them pursue their goal of becoming a teacher.

Key Responsibilities / Duties :

• List essential job duties that are specific to the position
• Gain expertise about the certification / licensure programs, state requirements, and company policies and procedures
• Use this knowledge to engage with candidates to help them strategize and problem solve to move along within the program to complete their certification
• Engage and recognize incoming calls as priority tasks
• Manage volume of emails, inbound and outbound calls
• Will possibly assist state operations team with sales representation of the program in-person at job fair, marketing events and school district events
• Assist state operations team with building relationships with local districts
• Perform any other duties (administrative, clerical, events) as directed by the Manager, Customer Success Multiple States
• Act in accordance with Teachers of Tomorrow core values
• Perform other duties as needed.

Education / Experience :

• Bachelor’s degree from a leading university with academic excellence or commensurate experience in an educational or professional administrative capacity
• 1-2 years of customer service and / or sales experience

Knowledge, Skills, Abilities and Behaviors :

• Strong sales, relationship building, and leadership skills
• Superior customer service, attention to detail, problem solving and critical thinking skills
• Excellent written and verbal communication skills
• Demonstrated enthusiasm, initiative, teamwork, and professionalism
• What We Offer

We understand that our people are the most important factor in our success. As a result, we value and invest in our people through :

• Medical, Dental, and Vision plans
• Employer paid STD and Basic Life / AD&D
• Voluntary buy up LTD, Life Insurance, Critical Illness, Accident, and additional wellness options
• 401k Plan with Company Safe Harbor Matching
• Flexible PTO Plan
• 12 paid holidays annually
• Personal and Professional Development

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.