Deskside Support Analyst

Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop / laptop issues and providing advance onsite IT support for end-user devices and infrastructure including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance incident resolution and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance software installations and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance capacity management.

Required Qualifications :

Candidate must be located within commuting distance of Round Rock TX or be willing to relocate to the area. This position may require travel in the US.

Bachelors degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.

At least 2 years of Information Technology experience.

At least 2 years of experience supporting EUC devices in IT Infrastructure function.

Hands & Feet Support for Data Center (Physical Servers Compute application Storage Backup Network devices.)

Hands on experience on reboot console connection for Remote Access Cable / SFP Removal / Insert Cable Replacement Server mounting / movement Racking / Stacking etc.

Experience on Installing configuring troubleshooting and maintaining desktop computers Printers peripheral equipments and software within established standards and guidelines.

Perform IMAC (Install Move Add Change) services for IT assets and support mobile phone and non-PC equipment such as scanners and printers.

Provide executive support for clients / vendors to resolve technical issues and manage audio-visual conferencing and technologies

Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity.

Knowledge of Office 365 support DHCP DNS etc.

Must have knowledge of typical desktop applications (Outlook MS Teams Skype

SharePoint MS Office).

Support recurring meetings events and after-hours activities as required.

Strictly adhere to defined Service Level Agreements (SLAs) and Documenting incidents problems and resolutions for future reference and for the knowledge base.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications :

Planning and Co-ordination skills.

Good Communication and Analytical skills.

Ability to work in team in diverse / multiple stakeholder environment.

Experience and desire to work in a Global delivery environment.

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :

• Medical / Dental / Vision / Life Insurance.
• Long-term / Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident Critical Illness Hospital Indemnity Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1