Senior Learning Enablement Partner

A company is looking for a Senior CSS Learning Enablement Partner to enhance talent capabilities and operational excellence within the Customer Support & Success organization.

Key Responsibilities

Design and deliver enablement programs in collaboration with CSS leadership and stakeholders

Assess skills gaps and develop targeted training and resources to address them

Manage and improve the CSS knowledge base and establish success metrics for enablement initiatives

Required Qualifications

10+ years of experience in customer support, learning & development, or training enablement

Strong program management experience preferred

Experience in assessing skills gaps and developing targeted learning solutions

Proficient in Learning Management Systems (LMS) and content development

Data-driven mindset with experience measuring program effectiveness