Allegion Access Technologies Collection Manager

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Allegion Access Technologies Collection Manager-US Remote

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary :

The successful candidate will be responsible for planning, leading and directing a team of Credit Collectors, managing an accounts receivable portfolio of $25M to $50M Dollars in North America. A key objective of the role will be to drive collection results to achieve business targets. The portfolio includes a diversified range of customers, several branch locations, and the manager will be expected to ensure that credit controls, appropriate credit policies and procedures are complied with. The Collections Supervisor will also work with the Allegion Access Technologies Credit Manager on larger, complex accounts. An essential element of the role will include building effective customer relationships and an ability to collaborate effectively with business partners to achieve cash flow objectives. This individual must be able to work in a fast-paced environment, setting priorities and motivating a diverse collections team. This candidate must possess excellent verbal and written communication skills, have strong leadership experience, and ability to drive change while creating a positive culture with strong employee engagement.

Individual must have the ability to lead a collection team, to interpret and summarize accounts receivable data, and provide recommendations to management on customer accounts, utilize risk mitigation tools, and achieve Accounts Receivables performance goals. This position will partner with the Allegion Access Technologies Credit Manager to deliver Accounts Receivable performance, delivers forecasted results, and support / review sales initiatives to facilitate revenue growth. Partner with branch operations, branch personnel, billing organization, and customer experience to effectively provide excellent customer service and clear directives on Accounts Receivable initiatives.

What You Will Do :

Performance Management

Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast

Drive improved collections results to achieve business AR performance annual plan

Build solid relationship with both customers, sales, branch operations, and staff

Ability to design, innovate, challenge processes and act as a change agent within the America's Credit organization

Work with Credit Management on larger, challenging accounts

A sound understanding of domestic / international credit and collection practices

Excellent communication skills as well as an ability to interact effectively with staff at all levels

Strong problem-solving skills and willingness to partner with cross function teams such as branch operations, customer experience, billing, and sales

Ability to negotiate and effectively communicate judgment decisions required

Account reconciliation and dispute resolution management skills required

Planning, Reporting and Analysis

Timely and accurate analysis of Accounts Receivable results and compare / contrast to forecasts / annual operating plan monthly, quarterly, and yearly.

Prepare reporting for month end and effectively analyze, and communicate trends

Prepare and present necessary countermeasures relative to cash collections, disputes, and unapplied cash / credits

Monthly communication of Account Receivable results to Credit management and staff.

Financial Analysis skills to evaluate customer financial statements used in making account decisions and recommendations

Knowledge of lien rights, notice of furnishing within the construction industry

Talent Management

Mentor, coach, and provide functional leadership to the collection staff.

Drive improvements in collection processes; develop controls, and processes to improve the efficiency and effectiveness of the collection function.

Proven track record in developing an effective collection organization that enables new process development and on-going support.

Manage and develop staff. Build bench strength and promote talent across the organization. Exceptional coaching and mentoring savvy, as well as a high level of passion for and interest in organization talent development and employee engagement

Implement and share best practices across collection team

Maintain and approve time records of direct reports

Compliance

Maintain a robust and effective internal control environment

Ensure compliance with the Sarbanes-Oxley Act related to the Accounts Receivables and its key controls

Adherence to Allegion Global Credit & Collection Policy

Ensure proper accounting treatment and management of all accounts receivable related transactions and deductions, including tracking and reconciliation of customer accounts

Adherence to escheatment policies

FICAP, GAAP, and SOX compliance and level of authority matrix

What You Need to Succeed :

Strong leadership, presentation skills, financial analysis, and ability to explain and communicate financial results to Credit Manager in an understandable and actionable format for decision-making purposes.

Strong data management and business partnership skills a must.

Working knowledge of the construction, distribution, and service industries

Extensive managerial experience (4-6 years)

Proven Track record of leading a collection function with 4-6 years' experience

Ability to effectively collaborate across the organization and positively influence business outcomes.

Travel 5%-10%

Education :

Bachelor's degree in Finance, Accounting or related field preferred, but related work experience can substitute for a degree.

Why Work for Us?

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths -based development, and unlocking human potential.

What You'll Get from Us :

Health, dental and vision insurance coverage, helping you "be safe, be healthy"

Unlimited Paid Time Off

A commitment to your future