Talent.com
Vice President, Collection Strategy & Operations
Vice President, Collection Strategy & OperationsExecutive Alliance • Decatur, GA, United States
serp_jobs.error_messages.no_longer_accepting
Vice President, Collection Strategy & Operations

Vice President, Collection Strategy & Operations

Executive Alliance • Decatur, GA, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Amazing opportunity for an experienced VP of Collections at a public Fortune 500 company. You will lead a team of Program Managers who oversee all collections programs — spanning pre-charge-off, post-charge-off, and third-party agency operations — while building new capabilities in legal collections, debt sales, and advanced contact strategies.

What you’ll get

  • Competitive 6-figure base salary ($160k-$190k)
  • Annual bonus
  • Equity, annual stock grant, and discount stock purchase plan
  • Amazing healthcare benefits and 401k
  • Hybrid position – 3 days in-office, 2 days remote
  • TONS of opportunity for career growth

About the Role

Our client is looking for an experienced and strategic professional to lead the end-to-end collections strategy and operations for their consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution.

This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.

Strategic Leadership

  • Lead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages.
  • Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms.
  • Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries.
  • Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches.
  • Drive innovation and automation within collections while maintaining compliance and operational excellence.

    • Operational Management

  • Manage and mentor a team of four Collections Program Managers responsible for channel execution, agency oversight, and performance optimization.
  • Own vendor and BPO management across pre- and post-charge-off collections; set performance expectations, monitor scorecards, and drive accountability.
  • Establish and monitor KPIs for all recovery programs (e.g., cure rates, liquidation rates, RPC, QA, compliance metrics).
  • Partner with Compliance, Legal, and Risk to ensure adherence to all applicable regulations, including FDCPA, Reg F, and UDAAP.
  • Lead cross-functional initiatives to enhance collections systems, reporting, and workflow automation.

    • Cross-Functional Collaboration

  • Collaborate with Product, Risk, Finance, and Data Science teams to align collections strategy with credit policy, portfolio performance, and financial goals.
  • Influence senior stakeholders with clear data-driven insights and recommendations.
  • Represent the collections organization in cross-functional forums focused on customer experience, regulatory strategy, and portfolio management.

    • Qualifications

  • 8+ years of experience in collections or recovery leadership, including significant exposure to agency / BPO oversight.
  • Must have experience leading both b2b and consumer collections for a creditor / lender
  • Proven success in building or scaling new collections channels — such as legal collections, debt sales, etc.
  • Strong analytical and operational mindset with the ability to manage to KPIs and financial targets.
  • Deep understanding of consumer protection and collections regulations (FDCPA, Reg F, UDAAP, SCRA).
  • Experience managing high-performing teams and developing leaders.
  • Familiarity with collections platforms, CRM / dialer systems, and performance reporting tools.
  • Experience in fintech, digital lending, or multi-product financial services.
  • Proven track record of program design and launch in complex, regulated environments.
  • Strong relationship management skills with external partners (agencies, law firms, debt buyers).
    • serp_jobs.job_alerts.create_a_job

    President Strategy • Decatur, GA, United States

    Job_description.internal_linking.related_jobs
    Collections Specialist

    Collections Specialist

    Purchasing Power • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Division Vice President of Operations Support

    Division Vice President of Operations Support

    Confidential • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Division Vice President of Operations Support.Premier provider of custom facility services for educational institutions.The Company is seeking a Division Vice President - Operations Support to play...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Vice President, Capital Markets

    Vice President, Capital Markets

    WelcomeLend • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Vice President, Capital Markets.WelcomeLend is one of the fastest-growing middle market capital markets advisories.We pair seasoned capital markets experts with our proprietary tech to deliver effi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President -Treasury, Tax, and Mergers & Acquisitions

    Vice President -Treasury, Tax, and Mergers & Acquisitions

    NorthStar Professional Search • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Vice President - Treasury, Tax, and M&A.The Vice President of Treasury, Tax, and M&A is a senior leadership role responsible for managing the organization’s treasury and tax functions while driving...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President, GTM Operations

    Vice President, GTM Operations

    Qualys • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Vice President, GTM Strategy & Operations. TheVice President (VP) ofGTM Strategy ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager 2, Collections Strategy & Operations

    Manager 2, Collections Strategy & Operations

    Georgia Staffing • Atlanta, GA, US
    serp_jobs.job_card.full_time
    We're looking for an experienced and strategic Manager to lead the end-to-end collections strategy and operations for our consumer and small business lending products. This role is ideal for a prove...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    VP Asset Management / COO

    VP Asset Management / COO

    Noor Staffing Group • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Vice President of Asset Management.Location : Atlanta, GA (In-office).Our client is a boutique, entrepreneurial real estate investment firm based in Atlanta, GA. Backed by a family office with deep r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Director, RaIS Strategy and Business Operations

    Sr. Director, RaIS Strategy and Business Operations

    Visa • Atlanta, Georgia, USA
    serp_jobs.job_card.full_time
    The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa. VAS and RaIS are recently-formed organization...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Vice President of Operations and Lending

    Senior Vice President of Operations and Lending

    CREDIT UNION OF ATLANTA • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    In the broadest sense, the Senior Vice President of Operations and Lending’s primary responsibility is to ensure that Credit Union of Atlanta’s operational and systems infrastructure and delivery c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Collections Analyst

    Sr. Collections Analyst

    Altium Packaging LLC • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Windy Ridge Parkway, Atlanta, Georgia 30339.Salary Exempt (United States of America).Collections Analyst position is responsible for reviewing and analyzing the accounts receivable aging for their ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Originator Asset Based Lending Vice President

    Originator Asset Based Lending Vice President

    JPMorganChase • Atlanta, Georgia, USA
    serp_jobs.job_card.full_time
    Join our team as a Vice President in the Capital & Advisory Solutions group where you will leverage your expertise in Asset Based Lending. Be part of a collaborative environment that values your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Vice President or Senior Vice President Specialized Cash Flow Credit Delivery

    Vice President or Senior Vice President Specialized Cash Flow Credit Delivery

    Truist Bank • Atlanta, Georgia, USA
    serp_jobs.job_card.full_time +2
    The position is described below.If you want to apply click the Apply Now button at the top or bottom of this page.After you click Apply Now and complete your application youll be invited to create ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    VP, Portfolio Credit Strategy & Growth

    VP, Portfolio Credit Strategy & Growth

    Synchrony • Alpharetta, GA, United States
    serp_jobs.job_card.full_time
    A leading financial services company is seeking a Portfolio Credit Manager to manage a strategic credit portfolio.This role entails overseeing credit management activities to support financial obje...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    VP, Valuations & Corporate Portfolio Strategy

    VP, Valuations & Corporate Portfolio Strategy

    Portage Point Partners • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    A leading consultancy firm is seeking a Vice President for their Valuations team in Chicago.The perfect candidate will have a strong background in finance, with at least four years of experience in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Vice President, CFO Advisory

    Vice President, CFO Advisory

    Stout • Atlanta, GA, United States
    serp_jobs.job_card.temporary
    At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Treasury Management Officer - Healthcare Services - Vice President

    Treasury Management Officer - Healthcare Services - Vice President

    JPMorgan Chase Bank, N.A. • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Are you customer focused, enjoy building relationships and providing financial solutions to your clients? You have found the right team. As a Treasury Management Officer in Commercial Banking, you w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Executive Lead, CRE Credit & Asset Strategy

    Executive Lead, CRE Credit & Asset Strategy

    Trimont Real Estate Advisors LLC. • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    A global commercial real estate services provider in Atlanta is seeking a Senior Director in Credit & Asset Management.This role involves overseeing a complex portfolio of debt investments and lead...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    VP, Chief Audit Officer - REMOTE

    VP, Chief Audit Officer - REMOTE

    Prime Therapeutics • Atlanta, GA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted