SERVICE ADVISOR

Job Description

Job Description

Service Advisor - Mercedes-Benz of Modesto

Mercedes-Benz of Modesto, a proud member of the Stevens Management Company family, is seeking a motivated and experienced Service Advisor to join our team full-time. Due to internal promotions, this opportunity offers a chance to work with one of the world's most prestigious luxury automotive brands. We are a drug-free workplace and an equal opportunity employer, committed to fostering an inclusive environment.

What We Offer :

Ongoing training and mentorship to ensure your success

A positive, team-focused work culture

The chance to be part of a company that believes happy employees make happy customers

Job Overview :

As a Service Advisor, you will be the key link between our customers and service technicians, ensuring an exceptional service experience. You'll work closely with customers to identify vehicle issues, communicate repair options, and manage the service timeline. This role involves customer interaction, sales of parts and services, and maintaining a smooth workflow in the service department.

Key Responsibilities :

Greet customers and direct them to service personnel

Work with technicians to communicate repair needs and alternatives

Provide customers with detailed information on service options, warranty coverage, and vehicle maintenance

Schedule service appointments and manage the service workflow

Update customers on service progress and vehicle pick-up times

Maintain strong customer relationships to promote repeat business

Ensure accurate communication of service details and processing of payments

Why Join Us?

At Mercedes-Benz of Modesto, you'll be part of a dynamic, customer-focused team that takes pride in delivering top-tier service. If you're passionate about the automotive industry and enjoy problem-solving in a fast-paced environment, we encourage you to apply.

Apply today to become part of our team and represent the very best in luxury automotive service.